- Achieve Revenue and PBT of 6% increase on 2017 performance.
- Achieve Clients retention of 85% net and Guards’ retention of 86% on or before Q4
- Improve the liquidity position of the company by end of Q4 by ensuring 100% collection of invoice value of the monthly set target.
- Ensure 100% of the Clients and guards complaints are resolved within 72 hours and escalation is initiated if resolution is not achieved within the set timeline.
- Achieve customer satisfaction rating of at least 85% annually in order to achieve set client retention bench mark.
- Ensure at least 80% of the workforce go through training and development in identified competence area to increase productivity and overall performance
